Enrolment

All students must complete the Twang Music Academy lesson request form and once lessons commence, pay an enrolment fee of £25.00 to join the academy, unless you are having a one off taster lesson, in which case, you just pay the cost of the lesson. The enrolment fee is an administration fee which lasts for the duration of your lessons at Twang Music Academy and secures your preferred time slot.

​Once you have submitted your lesson request form you will be contacted by a teacher to arrange your first lesson when a slot becomes available. This can take up to 8 weeks as we have a lot of students registering with us and a limited number of places.

If we get no response from you in 90 days, your enrolment is no longer valid. If you wish to take a break please communicate this with your teacher or the admin staff and we can take a note of this, so your enrolment is still valid.

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Attendance

When signing up with us you are automatically signing up for weekly lessons, unless you have made other arrangements with your teacher. For example, you may choose to have lessons fortnightly or monthly, but you must confirm this with your allocated tutor.
 

Lessons are conducted throughout the year and do not stop during the school holidays unless specified by your tutor. Twang Music Academy is closed on national bank holidays, unless you have made an arrangement with your tutor. Please inform us, with as much advance notice as possible, if you are planning to be absent from any lesson or away for more than two weeks at a time.

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Cancellations/Missed Lessons

Should a student miss a lesson without the appropriate 24 hours notice (during business hours - 10am - 6pm Monday - Saturday, 10am - 4pm on Sunday's) being given, the missed lesson must be paid for at or before the next lesson to enable us to pay the teacher for their time.

If you wish to cancel your lesson, students must give as much advance notice as possible, but no less than 24 hours during business hours. To cancel a lesson you must contact your tutor or another member of staff at Twang Guitars between 10am-6pm on 0208 676 0926. If proper notice is not given the lesson will be charged at the full normal rate.

If any student cancels frequently or they display unsatisfactory or inappropriate behaviour, their place at Twang Music Academy may be withdrawn. For more information on our behaviour policy please download the document below. 

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Good Student Practice

​All students must own or have access to a proper working musical instrument, suitable for them to practice at home.

The student must spend time between lessons practicing what they have been taught. It is at the discretion of your tutor at Twang Music Academy Ltd whether lessons will be continued if little or no progress is being made.
 

We ask all students to respect all members of staff and property of Twang Music Academy Ltd and Twang Guitars Ltd at all times.

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Payments
 

After you start your lessons they can be paid for in cash, by card or by bank transfer. Our bank details are as follows:
 

Mapletree London Ltd
Sort Code: 04-00-03
Account Number: 98595837
 

Please use the student’s name as the payment reference.

Lesson’s should be paid for as they take place or in advance unless other arrangements have been made.
 

We offer a discount of £10.00 for 10 x 30 minute lessons booked in advance.
​We offer a discount of £25.00 for 10 x 45 & 60 minute lessons booked in advance.

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For more detailed information on pricing visit our Pricing page. 

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Data Protection Compliance

All details are kept privately and in case of emergency. Under no circumstances are personal details sold to or used by third party advertising and promotional companies.
 

If you terminate your lessons, after 30 days we are legally obliged to remove all student details from our files and database as per GDPR regulations and we will have no record of your attendance or registration. If you wish to recommence lessons you will need to re-enrol and pay the £25.00 enrolment fee again.

For more detailed information, please visit our Data Protection Compliance page. 

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